Reference

Legal terms for your account

This page sets out the legal terms that apply to your account, your records and your contact rights at p661n.

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p661n Legal terms for your account
REQUEST PATHS

How to send a legal request

When you need a correction, a copy of a stored clause or help reading the legal text tied to your account, use the channel that is easiest for you.

Written request Send a short note with your registered name, account email and the change you want. We use that record to verify identity, match the clause or account field, and reply through the same path you used.
In-account chat Use chat when you want the legal desk to route a question faster. It helps us confirm which account needs help, keep the thread attached to your profile and avoid back-and-forth.
Phone line Call during Indian business hours if you need help reading a clause or checking a stored record. We will note the request, verify the account and tell you which next step fits the law that applies.
RECORDS AND ACCESS

How we keep records clear

We keep only the records needed for account operation, legal checks and payment reconciliation.

Data use

We keep the data needed to operate the account, match requests to the right person and satisfy record-keeping duties. When a field is optional, we make that clear so you can decide what to send.

Cookie choices

Cookie settings help us remember language, session and device preferences. They also support legal logging, such as confirming that a request came from the same browser session that started it.

Account security

Password protection and extra checks help protect changes to your profile, payment routes and contact details. If a request looks unusual, we may ask for a fresh confirmation before we act on it.

Record retention

We keep records only for as long as we need them for account handling, tax, audit or law. After that period, we remove or anonymise them in line with the rule that applies.

Change requests

You can ask us to correct your name, email or contact number if the account record is wrong. We check the request against the account trail before updating anything, so the history stays clear.

Contact trail

Every legal request gets a dated trail in our system, including the channel you used and the action we took. That makes it easier to answer follow-up questions or confirm what was changed.

Questions on rights and access

If you are checking how a clause applies to your account, this section points you to the main questions we hear most often. The answers stay tied to local law, the records we keep and the contact paths that handle correction requests. If your location changes, or a rule changes, we may need to confirm the account again before we act.

We use the legal text that matches your location and account status. If local law does not permit a request or access path, we limit that action rather than applying the wrong rule.

Yes. Send a written request through your account channel, and we will verify the account first. We then share the records we can, subject to the law that applies and any retention duty.

Cookies help us remember session and language settings and link a request to the browser that started it. They do not replace account verification, and they do not change the legal text on your account.

Tell us which field is wrong and send the updated value from the registered contact path. We compare the request with the account trail, confirm the change and then update the record.

We keep records only as long as needed for account handling, tax, audit or law. After that, we remove or anonymise them in line with the rule that applies to your record.

Use chat, email or the phone line listed in your account. We log the channel, verify the account and route the request to the team that handles legal changes or record copies.

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